Refund policy
Return & Exchange Request Window
All return or exchange requests must be initiated within 3 days from the date your order is marked as delivered. Requests received after this period may not be accepted.
Eligibility for Return or Exchange
Products are eligible for return or exchange only if they are unused, unworn and unwashed; have all original tags attached; are returned in their original packaging; are free from perfume, deodorant, makeup, stains, pet hair or other signs of use; and have not been altered or damaged after delivery.
Every returned product undergoes a quality inspection before approval.
Size Exchange
Size exchanges can be requested within 3 days of delivery. A ₹49 exchange fee applies. Exchanges are subject to stock availability, and only one size exchange is permitted per order.
If the requested size is unavailable, our customer support team will assist you with the available options.
Wrong, Damaged or Defective Products
If you receive an incorrect, damaged, or defective product, please contact us within 48 hours of delivery with your order number, clear photographs of the product, and, where applicable, photographs of the parcel.
Once verified, Emmiri will arrange a replacement at no additional cost. If a replacement is unavailable, you may choose an alternative available product of equivalent value or receive a full refund to the original payment method.
Returns & Refunds
If you wish to return an eligible product for reasons other than a manufacturing defect or incorrect product, you may request a return within the applicable 3-day return window.
Once the returned product successfully passes our quality inspection, the eligible refund will be processed to the original payment method.
Original shipping charges, if any, are non-refundable.
Where reverse pickup is arranged by Emmiri, a ₹149 return handling and pickup fee will be deducted from the refundable amount. If reverse pickup is unavailable at your location, you may be required to self-ship the product at your own cost to the address provided by our support team.
Refunds are typically processed within 5–7 business days after the returned product passes our quality inspection. The time required for the refunded amount to appear in your account may vary depending on your bank or payment provider.
Reverse Pickup
Where reverse pickup service is available, Emmiri will arrange the pickup. If reverse pickup is unavailable at your location, you will be requested to self-ship the product to the address provided by our support team.
We recommend using a reliable courier service and retaining the shipment receipt until your return has been successfully processed.
Non-Returnable & Non-Exchangeable Products
The following products are not eligible for return or exchange unless received damaged, defective or incorrect: sale or clearance products; limited-edition or promotional products where specifically mentioned; gift cards; products without original tags; and products that have been used, washed, altered or otherwise fail to meet our return eligibility requirements.
Cancellation Policy
Orders may be cancelled only before they are dispatched. Once an order has been shipped, it cannot be cancelled and any eligible request will be handled according to this Return, Exchange & Refund Policy.
Important Information
Only one exchange is permitted per order. All exchanges are subject to stock availability.
Emmiri reserves the right to decline a return or exchange if the product does not meet the eligibility requirements stated in this policy. Approval of returns, exchanges, and refunds is subject to inspection of the returned product.
Need Assistance?
For return, exchange, or refund assistance, contact us at:
Email: care@emmiri.in
WhatsApp: +91-9667556938