Shipping policy
Shipping & Delivery Policy
At Emmiri, we aim to process and deliver your order safely and as quickly as possible.
Order Processing
Orders are typically processed and dispatched within 1–2 business days after order confirmation. Orders placed on weekends or public holidays may be processed on the next business day.
Delivery Timeline
Once dispatched, orders are generally delivered within 3–7 business days, depending on the delivery location, courier availability, and other logistical factors.
Delivery timelines are estimates and may occasionally be affected by circumstances beyond our control, including courier delays, weather conditions, public holidays, or operational disruptions.
Shipping Charges
Applicable shipping charges, if any, will be clearly displayed at checkout before you complete your order.
From time to time, Emmiri may offer free shipping or promotional shipping offers based on order value, location, or ongoing promotions. Any applicable offer will be automatically reflected or communicated at checkout.
Order Tracking
Once your order has been dispatched, tracking information will be shared through the contact details provided while placing the order, where tracking is available through our delivery partner.
Incorrect or Incomplete Address
Customers are responsible for providing complete and accurate shipping information. If you notice an error in your delivery details, please contact us as soon as possible.
Once an order has been dispatched, we may not be able to modify the delivery address.
If an order is returned to us due to an incorrect/incomplete address, unsuccessful delivery attempts, or refusal to accept the shipment, additional shipping charges may apply if the customer requests re-delivery.
Delayed or Undelivered Orders
If your order is significantly delayed or the tracking information shows an unusual delivery issue, please contact Emmiri Support. We will coordinate with the courier partner to assist in resolving the issue.
Damaged or Tampered Package
If the outer package appears visibly damaged or tampered with at the time of delivery, we recommend documenting the condition of the package before opening it and contacting Emmiri Support promptly.
For issues involving an incorrect, damaged, or defective product received inside the package, please refer to our Return & Refund Policy.
Contact Us
For shipping or delivery-related assistance, please contact Emmiri through our official customer support channels.